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These are our terms of service. Please read carefully.
These terms and conditions (“Terms”) govern the use of the Makia online store and all orders placed through it. By using the online store you accept these Terms and agree to follow them.
The online store is primarily targeted for Finnish consumers. However companies and consumers abroad are, subject to certain restrictions, also able to use it. Please note that companies are not entitled to invoke rights based on Finnish consumer protection legislation.
Makia Clothing Oy
Kanavaranta 7C 00160 Helsinki
Online store customer service: Terhi Toivonen / Makia HQ
Phone: +358504167835 working days 10.00-15.00 (CET+3)
Makia Flagship Store: +358503412841
To place an order you must meet the criteria set for ordering and give true and accurate information of yourself. You must be at least 18 years old to place an order in Makia online store.
You may submit an order either as a registered customer or without creating an account.
All orders must be placed online. We do not accept orders via phone or email.
We reserve the right to cancel placed orders. A binding order contract will only be formed when we send you an order confirmation confirming the availability and delivery time of your order.
For orders outside the EU, the customer is responsible for any taxes and duties required by their own country. For orders outside the EU we do not charge the Finnish value added tax.
Please note that all discount and promotion codes can be used only once and cannot be combined with other discounts or offers. Discount or promotion codes will not be deducted afterwards.
Gift cards are valid for 12 months after purchase. Gift cards cannot be exchanged for money.
All prices shown in our online store are in euros.
Customers from non-EU countries are exempt from paying the Finnish VAT, but are responsible for possible customs, local VAT and similar expenses in their own country.
We use Paytrail and Paypal as our external payment services providers.
With Paytrail the accepted payment methods are Visa, Visa Electron and MasterCard payments, as well as payments via the following netbanks:
Osuuspankki, Nordea, Sampo Pankki, Aktia, Säästöpankki, Paikallisosuuspankki, Nooa, Handelsbanken, Tapiola, Ålandsbanken, S-Pankki. and certain credit institutions.
When paying with Paytrail, Paytrail Oyj may appear as the payment recipient.
More information about Paytrail is available on the Paytrail website.
In order to use PayPal payment method, you must have a personal PayPal account from which the transfer is done. More information about Paypal is available on the Paypal website.
Delivery time of our products depend on the product’s availability and the destination of the delivery. We reserve the right to deliver the orders in multiple deliveries.
Shipping fees depend on the chosen delivery method. For international deliveries your delivery options and costs are determined on your zip code and country.
You will be shown the available delivery methods and shipping fees before you check out.
Please note that we use external service providers for carrying out shippings.
Shipping is free in Finland for orders over 100 €.
All orders in Finland are shipped with PostNord’s MyPack-service. More information about the Mypack service and tracking is available here.
We offer free standard shipping for orders over 200 €. Please note that UPS Express Saver shipping method is not included in standard shipping methods and is therefore excluded from all free shipping promotions.
International orders are shipped either by PostNord (DPD), United Parcel Service (UPS) or Posti (Finnish Post) The shipping methods available are shown once the delivery address is submitted.
DPD parcels will be delivered to your given address. Delivery times are Scandinavia 2-3 work days; Europe 2-7 work days, excluding shipping day. You can track your DPD parcel from here.
UPS Standard shippings will be delivered to the selected Access Point. Delivery times to Scandinavia 2-3 days; Europe 2-4 work days, excluding shipping day. You can track your UPS parcel here.
We also offer UPS Express Saver shipping for EU countries and the United States and Canada. Delivery time is 1-2 working days in Europe and 2-3 working days in United States and Canada.
Posti Priority (delivered to given address in Europe and USA, in other countries to the post office) delivery times are: Scandinavia 3-5 working days, Europe 3-7 working days and other countries 6-14 working days, excluding mailing day.
Please note that all delivery times are estimates based on average delivery times from our shipping partners, and we cannot guarantee delivery within the estimated time. We are not responsible for any delivery delay. Weekends and holidays are not included in the delivery days.
Makia is in collaboration with reusable packaging provider Original RePack. We ship all orders by default in RePack. RePack. RePack is a reusable and returnable packaging solution. You can return the empty RePack by dropping it into the nearest postbox, free of charge, anywhere in the world. Just fold the RePack leaving the prepaid address label visible.
In order to deliver the 10€ giftcard voucher to you, we need to give RePack access to your email address. No other personal information is forwarded to RePack, and they do not have permission to send you any other emails in addition to your voucher email.
Read more from OriginalRePack.
Consumers have the right to cancel their order placed through the online store and return the product within 30 days of receiving of the order. Please note that the return policy does not apply to custom made or tailored products, or for sealed products if the seal has been broken.
The returned product must be unused and capable of being resold. The product must be packaged either in its original packaging or in a similar manner.
You may use our return form when returning your order.
Returns in Finland should be done via MyPack pick-up points. Please use the return parcel sticker included in your order. Returns made via MyPack are free of charge.
In case of international returns, please contact us before making your return firstname.lastname@example.org or +358504167835 working days 11.00-15.00 (EET).
Customer is responsible for paying the international return shipping charges. Please note that your return must has sufficient postage paid. Returns where postage is not paid will not be accepted.
Return costs will be refunded only in cases where we have made a mistake (e.g. sent you a wrong size), the product was damaged during delivery or the product is faulty.
Makia Clothing Oy / WEBSTORE RETURN
c/o PostNord Oy
We are not responsible for delays or damages due to any obstacle beyond our influence. These type of force majeure situations include unusual natural phenomena, disturbances in transportations, and strikes or trade or export prohibitions.
We are also not responsible for any disturbances, interruptions or downtime of the online store.
These terms do not limit Makia’s liability under applicable consumer protection laws, such as liability for defects.
The customer must give notice of a defect of an item within a reasonable time from detecting the defect, however, preferably no later than within two months.
Makia is not responsible for any consequential or indirect damage. Our aggregate maximum liability for damages shall be limited to 100% of the purchase price.
The content of Makia online store, including pictures, videos, texts, product information, trademarks and charts are property of Makia and/or it’s partners or licensors. Unauthorized use or copying of the contents or material of the Makia online store is prohibited.
Makia is a registered trademark.
These Terms are governed by the laws of Finland, excluding its provisions regarding choice of law.
Any disputes that cannot be solved by negotiations, shall be subject to the exclusive jurisdiction of the Finnish courts.
Consumers can also seek advice from the Finnish Consumer Advisory Services (Kuluttajaneuvonta) or contact the Finnish Consumer Dispute Board (Kuluttajariitalautakunta) for a recommendation.